Patients’ experiences and views of an emergency and urgent care system
نویسندگان
چکیده
منابع مشابه
Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: telephone versus postal survey
BACKGROUND To address three methodological challenges when attempting to measure patients' experiences and views of a system of inter-related health services rather than a single service: the feasibility of a population survey for identifying system users, the optimal recall period for system use, and the mode of administration which is most feasible and representative in the context of routine...
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15 صفحه اولExperiences and Views of Users about Delivering Services through the Integrated Health System: A qualitative study
Introduction: The Integrated Health System (SIB) is the latest electronic health record system in Iran, with the goal of integrating health information and providing health services in the form of health system reform plan throughout the country starting to function in 2018-2019. The purpose of this study was to identify the advantages and problems of using the SIB system from the perspective o...
متن کاملQuality of emergency rooms and urgent care services: user satisfaction
OBJECTIVE To evaluate the quality of emergency rooms and urgent care services according to the satisfaction of their users. METHODS A cross-sectional descriptive study with a quantitative approach. The sample comprised 136 users and was drawn at random. Data collection took place between October and November 2012 using a structured questionnaire. RESULTS Participants were mostly male (64.7%...
متن کاملExamination of the Perception and Experiences of the Patients in the Emergency Departments of Imam Khomeini and Shariati Hospitals Regarding the Quality of Care Provided by the Health Care System
Background: The emergency department (ED) is considered to act as a gate keeper of treatment for patients. Thereby, EDs must achieve customer satisfaction by providing quality services. Patient satisfaction and experiences are important parts of health care quality, but patient expectations are seldom included in quality assessments. Materials and Methods: The objective of this study was to ...
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ژورنال
عنوان ژورنال: Health Expectations
سال: 2011
ISSN: 1369-6513
DOI: 10.1111/j.1369-7625.2010.00659.x